Quickbooks Hosting FAQ

Quickbooks Hosting Frequently Asked Questions

Answers to the Frequently Asked Questions:

How do I transfer files to or from the hosting environment?
When you use the RDP client from Microsoft or the ITX server, you can choose to map your local disks through the Remote Desktop connection into the terminal services environment. This is done by clicking the "Options" button on the first window that appears, then clicking on the "Local Resources" tab. Check the box marked "Disk Drives", and your drive will appear as a networked drive in the server environment. If you  download the prebuilt distribution package (this zip file) we have preset this option for you.

How does ITX back up my files?
ITX performs a nightly backup of the quickbooks files from the server and securely transfers them to an offsite location.

Can I back up my own files?
Yes, you can copy files into your own computer's hard drive through the drive mapping machanism provided in the Remote Desktop client.

Can I create my own PDF's from quickbooks?
Yes, you can generate and email PDF's directly from the Quickbooks software. This is a function provided by the software itself.

Is there a way that a CPA can see what their client is doing?
No, this is a feature that, for security reasons,  ITX has chosen to refrain from issuing to its CPA clients. ITX support personnel can, however, provide remote support through desktop sharing in the event a client needs special assistance with a process.

What happens if I lose my connection to the server?
The server is set up to recover your session if you disconnect and attempt to reconnect within 15 minutes. After that time it assumes that you forgot to log off and terminates the session.

How does quickbooks handle a disruption in service?
ITX does not represent Intuit or Quickbooks, but we have found that Quickbooks recovers quite gracefully from a terminated session or service disruption, and have not seen any loss of data due to terminated connections. If this occurs Quickbooks may seem unresponsive for several moments; be patient, as it is probably making sure that its data is intact.

What if I want to use a different version of Quickbooks?
Some versions will work on the same system, but under limited conditions. Check with your ITX sales rep for specifics.

How many company files can I use from within the system?
Intuit currently places no limit on the number of quickbooks files that you can have on the system.

Is the system secure?
Yes, the quickbooks hosting environment is secure. Located in a guarded hosting facility, with multiple-level firewalls in place, the system is safe from outside intrusion. The use of Microsoft's Group Policy also allows us to lock down the desktop environment as well. File permissions are set up so that only you can your clients can get at their files. 

How do I print from within the Quickbooks Hosting environment?
Printing is always a challenge from any system, and a hosted environment like this is no exception. If you are using a printer that is not natively supported by Microsoft Windows XP, you may need to co-ordinate a driver install with one of our techs. They will be happy to assist in the process and have not failed at a printer install yet. There is a page on the ITX support site which explains printing and how to accomplish it in the hosted environment.

What kind of connection do I need to have to use the Quickbooks hosting service?
Although a broadband connection, such as DSL or cable modem, is preferable whenever performing tasks over the internet, a 28.8k connection through a dial-up provider is sufficient to use the Quickbooks hosting service.